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AI AUTOMATION

Your inbox is drowning. Your team is buried in repetitive work.

AI agents that actually do the work — not chatbots, production systems running inside your stack: reading, deciding, drafting, routing. No demos. Live by week 2.

70–90%
Ticket auto-triage hit rate
<2s
Vector retrieval latency
24/7
Always-on workers
100+
Sites driven by one agent stack

What "AI automation" actually means here

Most agencies sell you a chatbot. We build agents that integrate with your real systems: inbox, ticketing, CRM, CMS, database, queues. They don't just chat — they read, decide, write to your DB, fire webhooks, schedule follow-ups, and hand off to a human only when it matters. Everything runs on infrastructure you already own (or can own): Postgres with pgvector for retrieval, Redis + Laravel queues for orchestration, and Claude or OpenAI for the reasoning.

Case 1 — Support email triage & auto-reply

The problem: a flood of inbox emails — order status, refunds, account questions, technical issues — all going to one mailbox, all needing a human. What we build: • IMAP/Gmail/MS Graph ingest into a queue • Classifier agent that tags each email (order_status, refund, billing, tech_support, spam, urgent) • Retrieval over your knowledge base (docs, past tickets, product DB) via pgvector • Draft-reply agent that writes a context-aware response in your tone of voice (NL/EN) • Routing rules: auto-send for high-confidence simple cases, draft-in-Helpscout/Zendesk/Front for the rest • Hand-off triggers: angry tone, legal keywords, VIP customer → straight to a human Indicative pricing: from €4–8k for a focused inbox + 2 categories, up to €15–25k for full multi-mailbox triage with CRM writes, SLA tracking and a small admin UI.

Case 2 — Content automation pipeline

The problem: you need consistent, on-brand, SEO-aware content across many sites or many product pages — and a content team alone can't keep up. What we build (this is the ContentBeast pattern): • Topic intake from sheets, briefs, or an idea agent that mines competitor pages • Research stage with web fetch + scraping + citation tracking • Drafting agent (Claude long-context) producing E-E-A-T compliant outlines and full articles • Quality gate: factuality, plagiarism, brand-voice and YMYL checks • Image generation + lifestyle stock matching • Auto-publish to WordPress, Shopify, Laravel CMS or Next.js MDX • Scheduling, internal linking, and sitemap pings We currently run this pipeline across 100+ sites in a single day on one agent stack. Indicative pricing: from €6–10k for a single-site automated blog, €20–40k for a multi-site content factory with custom CMS adapters and quality gates.

How we build it — the stack

Reasoning: Claude (Sonnet/Opus) for long-context drafting and decision-making, OpenAI for embeddings and structured outputs. Memory & retrieval: Postgres + pgvector — one database for both your business data and your vectors. No separate vector DB to babysit. We use HNSW indexes, hybrid search (BM25 + cosine), and chunk-level metadata. Orchestration: LangGraph or hand-rolled state machines for multi-step agents; n8n for simple automations a non-engineer can edit; Laravel queues + Horizon for production-grade workers. Glue: Laravel/PHP for the business logic, agents, queues and admin (this is our home turf), Next.js for any UI, Redis for cache + queue, Cloudflare R2 / S3 for blob storage. We'll bring in a Python service only when a specific library genuinely demands it. Observability: OpenTelemetry + Langfuse for trace + cost per agent run, so you can see exactly what every email or article cost.

What it costs

There's no fixed price tag because there's no fixed scope. A focused proof-of-concept that auto-replies to one inbox category on one mailbox can ship for around €4k. A full content factory or multi-team support automation lives in the €20–50k range. We always start with a paid discovery (€750–1.500) where we map your data, integrations and KPIs and come back with a fixed-price plan. Run-cost (LLM tokens + infra) is typically €100–800/month for support cases and €500–3.000/month for content pipelines, depending on volume.

What you get

Postgres + pgvector retrieval

One database for business data and embeddings. HNSW indexes, hybrid BM25 + cosine search, and metadata filtering — sub-2s retrieval at scale.

Claude + OpenAI side-by-side

We pick the right model per step: Claude for long-context reasoning and drafting, OpenAI for embeddings and structured outputs. Cheaper models for simple classification.

LangGraph + Laravel queues

Multi-step agents with retries, human-in-the-loop checkpoints, and full state persistence — running on the same Horizon you already monitor.

Inbox & ticketing integrations

Gmail, MS Graph, IMAP, Helpscout, Zendesk, Front, Intercom — read, classify, draft, send and write back tags + custom fields.

CMS & e-commerce publishing

WordPress, Shopify, WooCommerce, Laravel CMS, headless Next.js — auto-publish content with images, internal links, and schema markup.

Trace + cost per run

OpenTelemetry + Langfuse instrumentation from day one. See every prompt, every tool call, every euro spent — per email, per article, per customer.

STACK / TAGS
ClaudeOpenAIPostgres + pgvectorLangGraphn8nLaravel QueuesRedis
What clients say

Within three weeks the agent was drafting 80% of our support replies in our own tone — including Dutch and English. We just review and send.

EC
E-commerce founder
NL retail brand, 4-person team

Frequently asked questions

You have an idea.I build it.

For founders and operators who want agency-grade work without agency invoices.

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Paul Frederik de Zwaan

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